How Much Is the Shipping Cost?
All products on our website have 0 shipping fee.

How Do I Get the Warranty?
We provide 12-month warranty, click here to fill out the warranty form.

What Payment Methods Do you Accept?
We accept PayPal.

How Do I Use a Discount Code?
You can enter the discount code at the checkout page.

Do I Have to Bear the Return Shipping Cost?
Return shipping and other incidental charges arising from non-quality issues will be borne by you.

How Can I Change My Order Or Shipping Address?
If you have not yet received a shipping confirmation email, please reach out directly to casekare@outlook.com with your order number in the subject line and your full name and new address in the body of the email. Once your order has shipped, we are not able to change the delivery address, cancel the order, or adjust the shipping method.

Are Your Products Guaranteed?
Of course! We are committed to satisfying every customer. Every product is hand-inspected by our staff before shipping to ensure it is the best! But sometimes things may happen, if you find that the item you received is defective, please take a photo of the defect and contact us immediately. We will solve the problem quickly and ensure your satisfaction.

What If the Item I Receive Is Defective/incorrect/damaged?
If you receive an incorrect, missing and/or defective item, please contact us within 7 days of receiving your order and please include your order number, photos of the item and all relevant references. We will do our best to resolve your case as quickly as possible.

How Long Does the Return Process Take?
From the date you initiate the return until we receive your return. After we confirm that the product is correct, we will send you an email to confirm.