Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your items must meet the following points:

1. Your item must be in the same condition that you received it. It must also be in the original packaging, and the packaging should not be damaged.

2. The cleanliness of the product and package should be maintained above 90%.

3. A receipt or proof of purchase is required.

4. Please write the product value is below $10 USD. We will not cover any taxes when the returned product has been taxed.

To start a return, you can contact us at casekare@outlook.com. Please note that after submitting your request we will notify you via email of the exact return address.

Note: We do not process the refund during the package is in transition. You may reject the box when it arrives. Once left, please get in touch with us via email (casekare@outlook.com). We will process the refund.

You can always contact us for any return question at casekare@outlook.com.

 

Shipping

To return your product, please return it to the warehouse address we provide.

You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at casekare@outlook.com.

 

Exchange

We only replace wrong, defective and damaged merchandise. If you need to exchange for the same item, please email casekare@outlook.com.

 

Late or missing refunds

If you haven’t received a refund, first recheck your bank account. 
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at email: casekare@outlook.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.