Refund policy

We understand that sometimes products may not meet your expectations. That is why we offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 30 days of receiving the product.

Our return policy does not extend to instances of a change of mind or compatibility issues (if the product packaging has been unsealed). It is essential to thoroughly verify that your device is indeed compatible with our accessories prior to your purchase.

To qualify for a return, your item must meet the following criteria: it should remain in the exact condition as when it was originally received, unused, and still in its unaltered, original packaging. Please ensure your return package includes all accompanying items, such as parts, and accessories. Regrettably, any return showing signs of being opened, used, or damaged will immediately forfeit eligibility for a refund or exchange.

RETURN

To start a return, you can contact us at casekare@outlook.com. The return address will be sent in the reply email.

Begin the return process within 30 days from the date of purchase. The returned items should include all accessories and parts in the box as delivered. Any missing items will void the 30-day money-back guarantee.

Please note that all returns should be dispatched to our warehouse for processing.

Exceptions / non-returnable items

Certain items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your item. Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Customs Duties, Taxes, and Fees

Please be aware that when returning items, you are responsible for any customs duties, taxes, and fees associated with the return. If the return package is stuck in customs, you must resolve the issue and cover additional costs. We will not be responsible for collecting packages stuck in customs or any associated fees.

After approval

If your return request is approved, please be aware that you will be responsible for covering the return shipping costs and any associated fees. It's important to note that shipping costs are non-refundable.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at casekare@outlook.com.